FAQs
Do you require a deposit?
Yes, 25% non-refundable deposit and a signed rental agreement are required to reserve your date. The remaining balance plus a $50 refundable damage deposit are due no later than 3 days before the event date.
Where can you set up?
We can set up indoors or outdoors on a clean, dry, and level surface. Grass, asphalt, or concrete are allowed. Dirt, rocks, or uneven or unsafe surfaces are not. Customer must ensure a clear access to the setup area.
What if I want more than 4 hours?
Equipment will be picked up at anytime after 4 hours from the event start time. More hours can be secured for $50 per additional hour or equipment can be rented overnight for $150 and will be picked up by 9am the following day.
When will you deliver and setup?
We will plan to be there 1-2 hours before event start time or coordinate with you the best plan of action.
What is your weather policy?
For safety reasons we cannot setup outdoors if there is rain, forecasted rain, or inclement weather. Bounce Houses cannot be operated outdoors if wind are above 15 mph. In such cases, moving indoors is recommended, and we do reserve the right to cancel the booking. If we cancel, you will have 6 months to reschedule before the deposit is forfeitted.
Do you charge for delivery?
Yes, we charge based on distance from Mount Airy, NC. (base on Apple Maps) The first 15 miles are free. Anything after will be charged at $2.00 per mile one-way. Example: Mount Airy to Elkin is 28 miles. Total transportation fee would be $26.00, (13*$2.00)
What are your rules?
No shoes, food, drinks, candy, face paint (or staining substances / chemicals), sharp objects, pets, running, or horseplaying is allowed in the play area. Adult supervision is required at all times. The equipment must stay within the play area and not be moved after setup.